Virtual Care

Girl Using Laptop

The practice of medicine is constantly evolving, and virtual care is now becoming more integrated into medical practice. Virtual care may include telephone or video calls with your doctor. Virtual care is intended to complement, not replace, in-person appointments. Virtual care is not suitable for all types of appointments, and your doctor will be able to advise you if your medical needs can be accommodated with a virtual visit. Please note that after gathering information in a virtual visit, your doctor may still require you to come to the clinic to be seen in person.

PurposeMed is a Canadian company that provides a virtual care platform to allow physicians to offer secure video appointments to their patients. The PurposeMed platform is compliant to the highest standards of privacy and security across North America (HIPAA and PIPEDA), and the company does not store or gather any of your medical information.

If your doctor uses the PurposeMed platform, you can sign up and join the Windermere Plaza Medical Clinic virtual waiting room at this link:

The PurposeMed platform is easy to use and can be accessed on your tablet, computer, or phone through the web service comes at no cost to patients. Once you register for the service, you will need to enter your personal information to ensure your doctor knows who they are talking to.

How Do I 

If you have a virtual appointment booked with your doctor, it is recommended to log onto the platform and request a video call at least 10 minutes before your appointment time. When you request a video call, you will be directed to the clinic's virtual waiting room. When your doctor is ready for your appointment, they will initiate the video call

Please note that clinic late policies and no-show fees also apply to virtual appointments. If you are having technical difficulties that prevent you from logging in on time, please call the office.

Preparing For Your Virtual Care Visit

Ensure you are using a fast, reliable internet connection and that your device's camera and microphone are functioning

Sit in a well-lit, quiet, and distraction-free location where you can discuss private matters
Have your provincial health care card ready

PurposeMed is most compatible with Google Chrome and Safari 

If your call drops, you should be able to re-enter the virtual waiting room. If your call continues to drop, refresh your browser and re-enter your e-mail to have a new link sent to you to re-enter the waiting room.