Update on COVID-19

Updated July 20, 2020

Dear Patients,


We understand that the COVID-19 pandemic has left many of you feeling scared and isolated. We want you to know we are here for you. We will continue to provide medical care to our patients and their families in the safest way possible. All of our physicians are still available to provide care for their patients.

In order to keep our staff and patients safe, we are implementing the following COVID-19 precautions at Windermere Plaza Medical Clinic:

  • All patients are asked to wear a mask to their appointment. Please keep your mask on for the duration of your time in the clinic. If possible, avoid using vented/valved masks as these do not protect others from your exhaled air/droplets.

  • Please arrive 5 minutes prior to your appointment time unless instructed otherwise. If you arrive earlier than this, you may be asked to wait outside the building or in your vehicle to avoid crowding in the waiting room.

  • When possible, please come to your appointment unaccompanied. If the appointment is for a child, please come with only one parent/guardian.

  • Please remain 2 metres/6 feet apart from other patients and clinic staff.

  • Each room will be appropriately sanitized before and after your visit.

  • If you are experiencing any cold or flu-like symptoms, including new cough or worsening of chronic cough, sore throat, runny nose, fever, chills, shortness of breath, vomiting/diarrhea, or difficulty breathing, please do not come to your appointment. Instead, your doctor will speak with you on the phone to help manage your symptoms and to determine whether tests are needed. If you are having a medical emergency, please call 911.

Due to the challenges we currently face with government funding for virtual visits, we have made the decision to shorten our hours of operation during the pandemic.

  • The clinic will now open at 9 am for in-person appointments

  • We will be closing our doors at 6 pm from Mondays to Thursdays, but we will still have staff managing the phone lines until 8 pm

  • Our evening physician will still be available for virtual appointments until 8 pm

  • A physician will be available for virtual appointments on Saturdays from 10 am - 2 pm

  • Our after-hours service will also continue running, although care may be provided virtually where possible

  • Our walk-in services are available as well, but the above parameters will apply (i.e. we will try to manage these patients virtually and arrange only for those who need an in-person visit to come to the clinic).

An unfortunate consequence of this pandemic is that some patients with legitimate medical concerns have delayed seeking medical attention because they are terrified to go to the doctor's office. As a result, these medical issues become more severe, resulting in sicker patients needing more advanced care, and sometimes hospitalization. This is not ideal in the face of a pandemic. Help us keep patients out of the hospitals. Call us if you're in need of medical attention.


Your Physicians & Staff at WPMC

What is a Coronavirus?

Coronaviruses are a large family of viruses that can cause respiratory illness in people, ranging from mild cold symptoms to severe illnesses.

Coronaviruses are most commonly spread from an infected person through:

  • Respiratory droplets when you cough or sneeze

  • Close personal contact (e.g. touching, shaking hands, kissing, sharing food/drinks/household items)

  • ​Touching something with the virus on it, then touching your eyes/nose/mouth with unwashed hands​

Coronaviruses are not known to spread through ventilation systems or through water or food.​

How Can I Protect Myself?

Good hygiene practices can help protect yourself and others from the spread of viruses, including coronavirus and influenza:

  • Wash your hands with soap and water for at least 20 seconds (long enough to sing "Happy Birthday" or "Twinkle Twinkle, Little Star").

  • Avoid touching your face, eyes, nose, or mouth with unwashed hands.

  • Cover coughs and sneezes and wash your hands after doing so.

  • Stay home and away from others if you are feeling ill.

  • If you are sick, wearing a mask helps prevent passing the illness to others. Wash your hands before and after putting on and removing masks.

  • Use of a non-medical mask may prevent you from spreading respiratory droplets that may contain the virus to others. Please reserve the use of medical masks for frontline healthcare workers. Masking is helpful only when the above precautions are already in practice.

Learn More about COVID-19

Here are some informative and credible resources for you to learn more about COVID-19 and what is being done to protect Albertans:

Unit 212, 5540 Windermere Blvd SW

Edmonton, Alberta T6W 2Z8

For Life-Threatening Emergencies Call 911

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