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Contact Us

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Online Appointment Booking
Update February 28, 2023:
We will be transitioning to a new platform called Pomelo in March 2023. You will be receiving a registration invitation email and will need to create a Pomelo account in order to book online. If you are unable to see your doctor on Chronosuite, this means their Pomelo portal is now open and you need to join Pomelo to access their availabilities. Thank you for your patience! 
Please note that some appointments are still required to be booked by phone:
  • IUD Clinic (Consults & Insertions)
  • Confirmation of Pregnancy Appointments (First Encounter in Pregnancy)
  • Biopsy Procedures
  • Out-of-Country Patients
  • Patients without Healthcare Cards
Having trouble booking online with your doctor?
  • ChronoSuite works best on Google Chrome. If you are having persistent issues, we also recommend trying to close or refresh your browser, clearing cookies, or trying to use a computer rather than your phone.
  • Appointments can only be booked online 30 days in advance. Booking more than 30 days in advance will need to be done by phone.
  • Steps for booking online:
  1. Enter your healthcare number and click the Terms & Conditions and "I'm not a robot" buttons. If you are an existing patient of the clinic, the portal will then ask you to confirm your name and e-mail address. You will not be required to enter any further information as you are already in our system.
  2. If you choose the option to book without entering your healthcare number on the first page, you may not be able to see your family doctor's availability. You will also be required to enter all your information to create a new chart. We recommend that only patients who have never been to our clinic before use this booking option.
  3. Choose your appointment type in the drop-down menu. The portal will then pull up your doctor's availability for that type of appointment, as well as other doctors who see walk-in patients.
  4. Click on the appointment time you would like -- this spot will be reserved for 2 minutes.
  5. You should receive your booking confirmation email shortly after confirming your appointment online. If you do not receive this email, please contact us as your appointment may not have gone through.
Opening Hours








8:30 am – 6:00 pm

8:30 am – 6:00 pm

8:30 am – 6:00 pm

8:30 am – 6:00 pm

8:30 am – 4:00 pm

10:00 am – 1:00 pm


Walk-in availability may be subject to change
We are located on the 2nd floor of the Windermere Plaza Building
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